Oftentimes, restaurants operate with the season. And when it gets slow, margins can get even tighter than they already are. Maybe your slow time hits after the holidays, when summer tourists head home, or after ski season. Sometimes it’s not even a season that’s slow, it’s a reliably empty Tuesday night.
While you can’t change the calendar, you can give people more reasons to walk through the door.
One positive to a slower stretch is that it’s an opportunity to experiment. When the dining room isn’t packed, and your team has a little more breathing room, you can test new promotions, reconnect with regulars, build your local audience, and work on marketing that tends to get pushed aside when you’re super busy.
Here are some ways to make the most of the slow season.
Connect With Your Restaurant’s Regulars
When business slows, it’s tempting to focus on finding new customers. But the people who already know and like your restaurant are often your best place to start.
Make your regulars your guinea pigs, and you make them feel special. Introduce a seasonal dish, host a special dinner, bring back an old favorite, or start a mug club. Your existing customers love your space; give them more reasons to keep coming back.
Update Your Restaurant’s Marketing Messaging
“Come eat at our restaurant” isn’t much of a marketing campaign. Give customers something timely to get excited about, like a limited-time menu, a chef collaboration, live music, a tasting dinner, trivia night, a seasonal cocktail menu, or a recurring weekly event.
Limited-time experiences create urgency without requiring you to slash prices. They also give you something new to talk about across your website, email marketing, social channels, and local event calendars.
Fill Your Slowest Days, Not Just Your Slow Season
Look at your sales data before deciding what you’re trying to fix. Maybe January isn’t actually your problem. Maybe Monday through Wednesday is. Instead of running a month-long promotion, concentrate your marketing on the days or meal periods when you have the most capacity.
A Tuesday prix fixe menu, Wednesday wine dinner, weekday lunch special, or Sunday family-style meal can give customers a specific reason to visit when your dining room would otherwise have empty tables.
The goal isn’t simply to attract more customers. It’s to shift some demand toward the times when you need it most.
Tap Into Your Email List
Social media algorithms decide who sees your posts. Your email list gives you a much more direct line to customers, and slow season is a great time to use it.
Tell subscribers what’s new. Highlight an upcoming event. Share a new menu item. Invite them to make a reservation. Give them a peek behind the scenes or introduce the person making their favorite dish.
If you haven’t started building an email list yet, your slower months are a good time to begin.
Make Sure Your Restaurant Website is Up to Date
If you’re putting effort into a slow-season promotion, don’t bury it in an Instagram post that people may never see. Put it on your website by updating your homepage with seasonal information, adding upcoming events, and making current menus easy to find. Check your hours and make sure reservation and ordering links work. If you’re offering private dining, catering, gift cards, or another service that could bring in additional revenue, make it easy for customers to discover those options.
Your website is often where someone goes after hearing about you somewhere else. It should give them an easy path from “Maybe we should go there” to making a plan to visit.
Look for Local Partnerships
Chances are there is another local business in your area that already has a huge following. Partner with a brewery, winery, farm, nonprofit, theater, hotel, shop, or other business to reach new customers. A collaborative dinner or event gives both businesses something interesting to promote while introducing each one to a new audience.
These partnerships can be especially effective in seasonal communities, where local businesses are often trying to solve the same problem at the same time.
Give Locals Some Love
If your restaurant operates in a tourism-driven market, busy season may revolve around visitors. Slow season is your chance to focus on the people who live nearby year-round.
Yes, locals’ discounts are nice, but utilize the ideas we’ve covered above as well. Host events, collaborate, participate in local fundraisers, highlight local suppliers, and create recurring nights that people can turn into a habit. Industry night is always a good idea.
Work on the Marketing You Never Have Time For
Use this breathing room to tackle the things that have been sitting at the bottom of your list. Maybe it’s time to update your website photography, refresh outdated menu information, respond to reviews, improve your Google Business Profile, build your email list, photograph new dishes, or create content for the months ahead.
Review your website analytics. Make sure customers can easily find your menu, hours, location, reservations, and online ordering. The work you do during your slow season can make your marketing stronger when business picks back up.
Restaurant Den builds restaurant websites that make it easy for customers to find your menu, discover what’s happening, place an order, make a reservation, and choose your restaurant for their next meal. If your slow season is exposing some weaknesses in your online presence, it might be a good time to fix them.